Frequently Asked Questions
Everything you need to know about our premium cake decorating tools.
What materials are Lacupella stencils made from?
Our stencils are crafted from high-quality, food-grade, and flexible plastic. They are designed to be durable for repeated use while remaining thin enough to provide crisp, professional detail on your cakes.
How should I clean and store my decorating tools?
We recommend hand-washing your stencils and tools with warm, soapy water and drying them flat. To maintain their shape, store stencils flat in a cool, dry place away from direct sunlight.
Do you offer international shipping?
Yes, we ship our cake decorating supplies worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location and the weight of your order.
What is your return policy?
We accept returns on unused and unopened items within 30 days of purchase. Due to food safety regulations, we cannot accept returns on tools that have been used or come into contact with food.
Can I use Lacupella stencils with different mediums like buttercream or airbrushing?
Absolutely! Our stencils are versatile and work perfectly with buttercream, royal icing, ganache, airbrushing, and even luster dusts for a variety of textures and finishes.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.