Returns & Exchanges

At Lacupella, we want you to be completely satisfied with your cake decorating tools and stencils. If your purchase doesn't meet your expectations, we offer a 30-day return window for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully pack the unused stencils or tools in their original protective sleeve or box to ensure they are not bent or damaged during transit.

• 3.
  Ship the Items

  Affix the provided return label or ship the package via a trackable carrier to our warehouse facility, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.