Returns & Exchanges
At Lacupella, we want you to be completely satisfied with your cake decorating tools and stencils. If your purchase doesn't meet your expectations, we offer a 30-day return window for unused items in their original packaging.
Return Process
- 1.Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
- 2.Prepare Your Package
Carefully pack the unused stencils or tools in their original protective sleeve or box to ensure they are not bent or damaged during transit.
- 3.Ship the Items
Affix the provided return label or ship the package via a trackable carrier to our warehouse facility, keeping a copy of your tracking number for reference.
- 4.Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
